The evolution of relationships between the customer and their bank, from the rules on transparency to the regulation on payment services. The (digital) archives as means of protection for the consumer customer and citizens.

Abstract

For centuries now, the value and the matter of individual and collective memory and of the preservation of facts and values, has always been important. This is a process located outside of time and space and finds an innovative expression of such complexity in the Homeric poems. Subsequently, the Greek alphabet was involved in an already initiated and widespread narrative process that was nothing more than the tool through which one helps spread an already outlined and defined thought. Today, as in ancient times, the mediation of technology, which increases the possibilities of commercial relationships and transactions, makes the experience of narration and of documentation again essential. One may well wonder whether besides the enormous quantity of transparency, there are means able to create relationships and a more democratic, accessible and, more importantly sustainable digitalisation process. Are we facing the inexorable submissiveness and unknowability of the digital world or, can every process be regulated by the word of law which, similar to the Greek poets and singers in the ancient world, manages to shed light on silence?