The prospects of legal design applied to privacy documents in light of the innovations introduced by the GDPR

Sergio Guida, Raffaele Serpe, ⠀ Alsob & ‘Legal Design Startup Project’ team reps


Everyday people, both as individuals and families and as businesses, are forced to interface with contracts, documents and legal procedures often without having the appropriate skills to “navigate” these systems. In many countries, the difficulty of bureaucracy and legal language often puts citizens in difficulty causing a sense of inadequacy towards the legal system but also the feeling of not having full control of their situation. So, some researchers have begun to discuss how the legal system could be rethought in terms of language and tools through the design approach. The discipline that tries to answer this question has been called “Legal Design” and aims to bring the legal world closer to people who have no training or experience in the legal field. In general terms, Legal Design is inspired by the concepts of Design Thinking and User Experience (UX): the intent is to maintain an approach that puts people at the center of the design and delivery of services also in the legal world to make the more intuitive, usable and inclusive user-experience. Not only does a graphic and visual form made more effective in terms of Visual Law help to understand the content of a privacy document, but it can also help the understanding of the related legal process. In essence, the goal is to make citizens more aware with welldesigned rules and procedures in terms of “Legal Design”, also towards the production of documents – just even in the Privacy’s field - that are simple, clear but above all attractive to the recipients.


Bureaucracy; legal language; legal design; user-experience; privacy; GDPR

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